Got questions? We’ve got answers. Here are some of the most common things people ask us before getting started. If there’s anything we haven’t covered, or anything else you’d like to know, book a call—we’re always happy to talk.
We focus on straightforward, fully managed support with no surprise fees. Our flat-rate pricing includes unlimited on-site service, and our team gets to know your setup inside out. You won’t need to chase us—we turn up, fix issues properly, and help you squeeze the maximum value from your tech.
Absolutely. We regularly support in-house teams by filling skill gaps, handling after-hours support, or managing specific services like cybersecurity or infrastructure. It’s a flexible partnership—your team stays in control, and we provide whatever backup you need to keep everything running smoothly.
Our help desk is fast, friendly, and available 24/7. We’re able to resolve most issues remotely within minutes, but if a problem is more complex and requires on-site support, we’ll send someone out. No hassles, no delays, no added costs. You won’t wait days for answers—we get right on the problem.
Our managed services pricing covers everything: remote support, on-site visits, monitoring, patching, maintenance, updates, and more. No hourly rates. No surprise charges. Just one clear monthly fee so that you can budget with confidence and focus on running your business, not managing IT costs.
We work across many sectors, but our core expertise is in K–12 private education, healthcare practices, and multi-site small to mid-sized businesses. These are complex environments that require robust, secure, and flexible systems. We deeply understand the pressures and tailor solutions that fit.
Security is baked into everything we do, right through from endpoint protection and firewalls to access controls, encryption, and proactive monitoring. We also help with compliance needs like HIPAA or SOC2. Whether it’s on-site, in the cloud, or hosted in our Micro Managed Data Center (MMDC), your data stays safe.
That’s totally fine. Most of our clients come to us with a problem, not a list of requirements. We’ll start with a conversation, get to know your setup, and give you clear, practical options based on your goals and budget. We promise absolutely no jargon and no pressure. Just honest, trusted advice.
It’s simple—just book a call with us. Choose a time that suits you using our online booking form, and we’ll take care of the rest. Once you’ve picked a slot, one of our team will be in touch—as scheduled—to talk things through with you. We’ll listen to your frustrations and advise on the next steps.
Eclipse Integrated Systems has been a game changer for our business. Their managed IT services have significantly improved our network reliability and security. The team is incredibly responsive and proactive, addressing potential issues before they become problems. Their cloud solutions have streamlined our operations, and the data backup service gives us peace of mind. Overall, their service is excellent, and their customer support is top-notch. I highly recommend Eclipse to any business looking for dependable IT support.
Chief Technology Officer, Oak Knoll School of the Holy Child
“What I appreciate most about Eclipse is their proactive approach to IT management. They continuously monitor our systems to ensure they are secure, updated, and running efficiently, which has resulted in improved productivity and reduced downtime for our Radiology practice.”
Chief Executive Officer of Radiology, River Radiology
“Marc and his team are highly knowledgeable, responsive, and proactive. They work tirelessly to understand our needs and I have no hesitation in recommending Eclipse to any school seeking a reliable and effective technology partner.”
Director of Technology, Whitby School
“I highly recommend Eclipse for their high level of expertise, professionalism, attention to detail, and commitment to delivering tailored and innovative solutions that meet specific project requirements.”
Principal, NK Architects
Let’s connect and chat through your IT needs. Quick, friendly, and tailored to your business.
